Business Practices

The following are current business practices of Pronto Progress as well as other helpful information. As we always strive to improve the quality and performance of our work, these practices may change from time to time.

Pronto Progress employees use a proprietary timesheet system to track their hours to the tenth of an hour against multiple tasks. These tasks may be grouped by Purchase Order to simplify accounting for the customer. The consultant(s) assigned to work will accommodate the customer as the customer wishes.

The content of the timesheet includes a description of the work completed or the problem overcome or the solution researched. Also included is the stop time and elapsed time as well as the person requesting the work. Often multiple customer personnel request assistance. Pronto prepares this timesheet so that the customer understands the breadth and scope of work performed. Also, the customer may use this information to focus the activities towards or away from certain tasks. Finally, the information on the timesheet may prove valuable at a later date on account of notes taken to remind folks of why a decision was reached or the source of the information used in making a decision or arriving at a solution.

On occasion we provide formal, informal or abbreviated resumes on personnel proposed for work. If you require this information please feel free to ask your Account Mentor and Pronto will provide these documents.

We strive to conduct brief daily conference calls with each consultant to insure the consultant is working on point and to address any issues, technical or otherwise, which is impeding the completion of their work. Most often the assistance comes in the form of discussing the problem with another Pronto consultant who may be able to provide coaching. At the discretion of the consultant they may put hours off the customer’s timesheet. For instance, if their personal computer malfunctions and this stops their work, they may decide to put those hours worked on an “office” timesheet.

Routinely, customers request an estimate for a service or task. Estimates may range from a gut feel to a formal project plan and estimate. The notion of working to meet an estimated goal and specific deliverable is a good business technique and customers are wise to establish both the content and the expected time it takes as well as the priority of any task. The customer has full discretion to ask for these estimates and may ask the consultant to appraise them of their hours against the estimate as well as to break out their time on the timesheet according to either the task or completely against a different project tracking method. None the less, such estimates are never a fixed bid for work, nor a cap on the time it takes to complete the work. The estimate does not bind Pronto into a specific performance nor grant a warranty or guarantee whatsoever. Pronto Progress consultants will strive to produce the best quality work possible given the constraints of equipment, software, goals, scope and time allowed. As a customer your method for resolving any dissatisfaction to your best interest is speedy conversations with the Account Mentor whom you are dealing with at Pronto as well as terminating the services of either the individual consultant or all of Pronto Progress. Since Pronto Progress works by referral, and we recognize that referrals come only from customers with whom we’ve provided services of value.

We’d love to help you establish good business practices that are well supported by the software you’ve already invested in. We’d also appreciate the opportunity to do so going forward on an as-needed basis.

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